Terms of service

SiteView is operated by Gator Home Remodel ("we"). These terms cover use of the SiteView application, its public site, and its customer-facing pages — estimate links, invoices and project portals. By opening an account or using the service you agree to them.

Accounts

Accounts are opened on the sign-up page with a payment card, or by application approved by us. The person who applies is responsible for the company's workspace and for the people they invite into it. Keep credentials private, do not share a single account between people, and tell us promptly if you think an account has been compromised. We may suspend an account that is misused, or that puts the service or other companies at risk.

The free trial

New companies get 7 days free. A payment card is added at sign-up, on Stripe's hosted checkout; SiteView never sees or stores the card number. Nothing is charged during the trial. When it ends the card is charged the plan price — $250 per month for the whole company, however many people use it — and every month after, until you cancel. Cancel any time from your account (avatar menu → Billing); you keep access to the end of the period you paid for, and you may export your data. A promotion code entered at checkout can make the first month or the first year free; the card is still required and billing starts when the code's period ends. Prices can change with at least 30 days' notice by email.

Your data is yours

Everything you put into your workspace — customers, jobs, estimates, photos, files, messages — remains yours. You grant us only the permission needed to store, process and display it so the software works for you, and to keep backups. We do not sell it, mine it for advertising, or use it to train models. You can request an export at any time.

Customer-facing pages

Estimate, invoice and portal links are private: the link itself is the access. Treat it as confidential. Approving or signing an estimate through one of these pages records agreement to that document's own scope and price; these terms do not replace the contract for the project itself, which is between the contractor and their customer. We are not a party to that contract and take no responsibility for the work it describes.

Card payments and fees

Card payments are optional and run through Stripe. A company that switches them on opens its own Stripe account, agrees to Stripe's Connected Account Agreement, and its customers' payments settle to that account — we never hold the money. Stripe's processing fee (set by Stripe; currently 2.9% + 30¢ per U.S. card payment) is deducted from each payment.

Platform fee. SiteView charges the company a platform fee of 0.5% of each card payment processed through the service. It is deducted automatically from the company's side of the payment, is never added to the customer's price, and covers our cost of providing card payments. Account holders get at least 30 days' notice by email before this rate changes.

Passing card fees to customers. A company may choose to add a card processing fee to its customers' card payments. This is off by default, capped at 3%, and always shown to the customer as a separate line before they pay. Whether — and how much — a business may add is governed by card-network rules and by state law, which vary: the fee may not exceed the business's actual cost of acceptance, some states cap it lower or prohibit it, and debit cards may not be surcharged. The company that turns this setting on is solely responsible for complying with the rules that apply to it. SiteView provides the setting only and receives no part of that fee.

Refunds, disputes and shortfalls. Refunds and chargebacks are between the company, its customer and Stripe. The company is responsible for every amount refunded, disputed or otherwise owed on its Stripe account, including Stripe's dispute fees. If that account goes negative and Stripe collects the shortfall from us as the platform, the company agrees to reimburse us on request.

Your responsibilities

You are responsible for what you send through the service and for complying with the law where you operate — including the rules that govern contacting people by email, text and phone, contractor licensing, and the handling of your customers' personal information. Do not attempt to reach records that are not yours, interfere with the service, probe its security, or use it to send unlawful, deceptive or abusive content.

Availability and warranty

The service is provided as-is. We work hard to keep it running, accurate and backed up, but we do not warrant uninterrupted or error-free operation, and it is not a substitute for your own accounting records. Nothing here limits liability that cannot be limited under applicable law; otherwise our total liability is limited to the amount you paid us for the software in the twelve months before the claim, and we are not liable for lost profits or indirect losses.

Ending it

You may close your account at any time by writing to us; we will export your data on request. We may end an account for breach of these terms, or with reasonable notice for any other reason, and in that case we will give you a fair chance to get your data out first.

Changes and contact

We may update these terms; material changes move the date above and account holders are notified by email. These terms are governed by the laws of the State of Colorado. Questions: hello@usesiteview.com.